Unopened, sealed Research SARMs, PCTs, and MEPs in saleable condition may be returned if requested within seven business days of delivery. Approved returns are offered store credit first. A refund to the original payment method deducts a 15% restocking fee per item and a $25 processing fee. Peptides are excluded from returns. Payment-statement descriptions depend on the processor.
Policy at a Glance
| Return window | 7 business days from the delivery date |
|---|---|
| Eligible products | Research SARMs, PCTs, MEPs (bottled, sealed, unopened only) |
| Not eligible | Peptides (all forms), opened/unsealed packages |
| Refund method | Store credit is offered first after an approved return and warehouse inspection |
| Cash refund deductions | 15% restocking fee per returned item + $25 processing fee |
| Return shipping | Customer’s responsibility (a free return label is provided only if a wrong or damaged product was sent) |
| Cancellation fee | $25 processing fee for refunds to the original payment method (waived if store credit is chosen) |
| Statement shows | Varies by payment processor. Verify with [email protected] if uncertain. |
| Missing/damaged deadline | Report within 7 business days of delivery with photos |
Return Policy
Submit an eligible return request within seven business days after delivery. Research SARMs, PCTs, and MEPs must remain unopened, sealed, and saleable. Following approval and inspection, store credit is offered first; an original-method refund carries a 15% per-item restocking charge and a $25 processing charge.
Eligible for Return
- Research SARMs — bottled, sealed, unopened
- PCTs — bottled, sealed, unopened
- MEPs — bottled, sealed, unopened
Not Eligible for Return
- Peptides — not accepted due to sensitivity to temperature and light
- Opened or unsealed packages — any product
- Returns requested after 7 business days of delivery
- Improper use of research products
- Products damaged by mishandling or improper storage
Customers pay return shipping. A return label is provided at our expense only when we supplied an incorrect or damaged item.
How to Initiate a Return
- Email our support team within seven business days of delivery to request the return address.
- Return the material unopened and sealed in its original packaging, and provide the parcel’s tracking number.
- Returned products are inspected after the warehouse confirms receipt.
- After inspection, choose store credit or an eligible original-method refund. The latter deducts 15% per returned item for restocking and $25 for processing.
For your first order, consider a smaller quantity so you can evaluate the materials and ordering process before a larger purchase.
Refunds and Fees
Approved returns receive a store-credit offer first. Original-method refunds deduct the applicable 15% per-item restocking fee and $25 processing fee. Return shipping is paid by the customer; dispatched orders’ original shipping charges cannot be refunded.
| Scenario | Fee(s) | Store credit-first option |
|---|---|---|
| Standard approved return | 15% restocking per returned item + $25 processing fee + return shipping | Offered first; no $25 processing fee |
| Order cancellation (paid) | $25 processing fee | $25 fee waived with store credit |
| Wrong or damaged product sent by us | No fee — free return label provided | Free reshipment |
| Undeliverable / returned to sender | 15% restocking per item + $25 processing fee + applicable shipping/return fees | Offered first; $25 fee waived, but applicable shipping/return fees may still be deducted |
Store credit is offered before a cash refund and avoids the $25 processing charge. Credit is based on the eligible merchandise value following inspection. Original delivery charges, return costs, and other carrier fees may still be excluded or deducted.
Order Cancellations and Modifications
While a paid order remains in processing, cancellation may qualify for store credit for the full payment. An original-method refund instead deducts $25 for processing. Contact us promptly: cancellation and changes are unavailable after handover to the carrier.
- Cancellation can only be considered before processing is completed.
- An order cannot be changed or cancelled after it has been released for shipping.
- Shipping charges remain non-refundable once dispatch has occurred.
- An experimental outcome that differs from expectations does not qualify for a refund.
- To request cancellation, email our team immediately and include your order reference.
Missing or Damaged Items
Report missing or damaged items within seven business days of delivery and include photographs. Claims received after this period cannot be processed.
Required Documentation
- Supply a clear photograph of the received items and the concern.
- Include packaging photographs that clearly show the tracking number.
- When several parcels are involved, photograph each one separately.
For qualifying missing or damaged items, replacement can be arranged after timely submission of the required photographs. Contact our team within seven business days of delivery.
Pre-Shipment Delays, Wrong Addresses, and Returned Packages
Pre-Shipment Status
A parcel may not be scanned at collection and may first appear when it reaches the local carrier facility. If pre-shipment status persists, contact the carrier and our team for assistance. Shipping is within one week; shipping charges are separate.
Wrong Address — No Refund or Reshipment
Orders are sent to the address supplied by the customer. An incorrectly supplied address does not qualify for a refund or replacement.
Returned to Sender
If a carrier returns a parcel and it reaches our warehouse in saleable condition, the following options may be considered:
- Reshipment to the corrected address requires payment of return charges and the new outbound shipping cost.
- Store credit is offered first, with applicable return charges and the original shipping cost deducted. An eligible cash refund also deducts a 15% per-item restocking fee and a $25 processing fee.
A returned parcel must actually reach us in saleable condition for replacement, credit, or refund to be considered. Check every part of your shipping address before placing an order.
Frequently Asked Questions
What is the LOVE MUTUAL return window?
Request a return of eligible Research SARMs, PCTs, or MEPs within seven business days of delivery. Packages must remain sealed and unopened.
Can I return LOVE MUTUAL peptides?
Peptides cannot be returned because light and temperature can affect their stability. A smaller initial order may help you evaluate the purchasing process.
What is the restocking fee?
Original-method refunds deduct 15% per returned item and a $25 processing charge. Store credit is offered first and avoids the processing charge.
Does LOVE MUTUAL provide a free return label?
Customers cover return delivery costs except when the return concerns an incorrect or damaged item supplied by us.
What is the cancellation fee?
Cancellation while an order is still processing may receive full-payment store credit. Original-method refunds deduct $25 for processing. Contact us promptly; the request cannot be actioned after carrier handover.
What happens if I provided the wrong shipping address?
We ship to the address entered on the order and cannot intercept or redirect a parcel once it is with the carrier.
If your order is marked Returned to Sender (RTS) and the package is received back at our warehouse in good, saleable condition, the following options are available:
- Reshipment — we will reship to the correct address; return fees and the new outbound shipping fee are the customer’s responsibility.
- Returned material is inspected before a remedy is approved. Please retain shipment documentation and contact our team for assistance.
- Cash refund — a 15% restocking fee per returned item, a $25 processing fee, applicable return fees, and the original non-refundable shipping fee are deducted.
If the package is not received back or arrives in unsaleable condition, a one-time 30% discount code for a future purchase may be offered as a courtesy.
How do I report missing or damaged items?
Email [email protected] within 7 business days of delivery with a clear photo of the items received and a photo of the packaging showing the tracking number. Claims submitted after 7 business days cannot be processed.
What will appear on my bank statement for a LOVE MUTUAL charge?
The descriptor shown on your bank statement depends on the payment method and gateway used at the time of your order — it is not a fixed name and will not always show “LOVE MUTUAL.”
For card payments, the descriptor is displayed on the checkout page before you confirm your order. Please check it before completing your purchase. As a reference, Mastercard transactions may appear as OPTIMUS DATA and Visa transactions as APL*APL*Erkotron, though this can vary.
For payment methods with an unfamiliar statement description, contact our team with your order reference to ask whether the charge relates to your order.
For return questions, email our team. Quality-related concerns are covered by the Quality Assurance and Testing Policy.